Remote Desktop Support

When a computer problem happens and you need it fixed now, IronOak managed services is your answer.
One call or email and we can “remotely” connect to the computer and fix the issue. You can be anywhere in the world with your laptop, and still have IronOak IT Remote support at your fingertips through the power of the internet.

 

Not only is remote support fast, it’s reduces the cost of support because there’s no travel time for our technician to get to your office.

 

Features:

 

Remote Access to Any Computer from Anywhere

Administrators can access host computers from any Web browser
No additional infrastructure or IT resources are required

Security

All connections are over a connecting using 256-bit RC4 encryption
At least once per day encryption key rolling

Save Time, Increase Productivity and ROI

Remote control software included
Provide remote training and troubleshooting
Improve helpdesk response time
Reduce travel by technicians

Easy and Fast Deployment

Up and running in minutes

Automatic and transparent installation of the remote control software

Easy administration of users and access policies

Transfer Files Between Local and Remote Computers

Access computers behind gateways (NAT) without port mapping
Simple Windows drag and drop interface

Firewall Friendly with Maximum Security

Web-based screen-sharing technology works with existing firewalls
No inbound ports to change or open
No configuration of IP addresses
No extra hardware or software to deploy
Access computers behind gateways (NAT) without port mapping
Built-in protection against man-in-the-middle attacks

Flexible Configuration and Control

Password protected
View only, user notification and video options
Configure on a per computer basis